Property Management Frequently Asked Questions

New clients often have questions about our property management services.  We hope these questions and answers help you.  If you need more information or have more questions, please feel free to call us or email us.

Email and phone numbers here

Q:  What determines the rent of my property?
 
A:  The rental market truly determines what the going rate is.  We use our marketing skills, market comparisons, and judgment to maximize your rents.
 
Q:  How do you advertise your vacancies?  Who pays for the advertising?
 
A:  The advertising process starts immediately after we receive a 30 day notice from your resident.  In certain cases we have a waiting list for your potential vacancies.  GCPM markets vacancies in every possible medium.  Some examples are the local newspaper, MLS service, signs in the front yard, flyers, and online search engines.  We pay for all signage and labor costs related to marketing your property.  The owner pays for advertising in the MLS and newspaper.
 
Q:  How do you screen tenants?
 
A:  First, we require two forms of identifications from each adult.  Then we screen each prospective tenant and verify rental history, employment, and obtain a credit and eviction report.
 
Q:  Who handles problems late at night?
 
A:  We are on call 24 hours a day and 7 days a week.  When an emergency call is received, we then determine the level of emergency.  On most calls we dispatch our trusted vendors to remedy the problem.
 
Q :  How are security deposits handled?
 
A:  All monies received are deposited into a trust account.  California law states that a tenant must be refunded the balance of their security deposit within twenty-one days from moving out.
 
Q:  Do I pay for the tenants’ applications?
 
A:  The potential tenant pays for the application processing.